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You should have tested you GUI before launch to production.
Thanks for your feedback. We have tested the user interface in a public beta with approximately 4500 users for several months before release. All users were invited to join the beta/customer preview through a link on the start page of the system.
Are you experiencing problems?
Attached please find some issues I have noticed. Hope you get what I mean and that this can help you.
/Åsa0703-32 03 09
Från: Projectplace Ideas [mailto:firstname.lastname@example.org]Skickat: den 20 juni 2012 08:58Till: Normelli ÅsaÄmne: [Projectplace] New comment
A new comment has been posted by Karolina Wicksén Jackson-Ward on the idea "Test properly before deploy":
You can reply to this email to comment the idea too.
You can view the details at http://ideas.projectplace.com/feedbacks/98284-test-proper...;
In my humble opinion, the fact that you had a public beta w/ 4500 users several months before release doesn't excuse the bugs that exists upon release.
In my opinion, one big part of a public beta is for YOU to find problems before the release. For example you could use a beta program in order to find any bugs or design flaws that you haven't found internally when you finished your internal testing. But this require a good way to (automatically) log and follow up errors that occured. It also requires the right people in the beta program. If, for example, the beta program is only populated by people that doesn't report bugs, then the reason for the beta program is lot less.
Me, for example, didn't sign up for the beta program for two reasons. First, there were no information about the possibilities to switch back from the beta. And since there were no guarantees that I could switch back I didn't dare since I use Projectplace as a production tool and any problems I found could potentially make me less productive.
Just to sum up what I believe.
This is just my two cents, but I have to agree with Åsa, in that this does not feel like a well tested release.
I agree that a beta can not be a replacement for internal testing and it has not been used as such.
We have server side logging and there was a super easy feedback tab to use for giving opinion and reporting problems.
All users could go back to the old look with a single click in the interface.
We received around 470 feedback messages during the customer preview and we have thanked all the people who participated.
I did not receive your attachments but I'll call you very soon.
I enclose it again as I have a meeting shortly.
Mvh/Åsa0703-32 03 09
Från: Projectplace Ideas [mailto:email@example.com]Skickat: den 20 juni 2012 11:29Till: Normelli ÅsaÄmne: [Projectplace] New comment
Thanks for taking the time to talk to me last night. I have reported the problem you discovered in IE7 for the description box. I hope we will fix that soon.
Karolina posted a new comment
Fredrik and an anonymous voted
Karolina, Tobias, and Åsa posted a new comment
Åsa posted a new idea