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Karolina Jackson-Ward
Karolina Jackson-Ward

Karolina Jackson-Ward

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Hi Olav Alexander,

Thanks for a very comprehensive error report. It's hard to say what has gone wrong in an isolated instance like this. I would guess that there is a problem in your temporary files though, either cause by some compatibility issues between office versions or permissions...or maybe just a corrupt file. To prevent this from happening again...or to further diagnose, please empty your temporary files on your computer.

We do not officially support Office 2010 yet as it is still in beta and we don't know what might be changed/included in the final version.

Try opening the file again after emptying your temp directory and see if the problem occurs again.

Best regards,
Karolina

Comments (1)

Karolina Jackson-Ward
Karolina Jackson-Ward

Karolina Jackson-Ward

Level
0
Score
41
Team

Hi Olav Alexander,

Thanks for a very comprehensive error report. It's hard to say what has gone wrong in an isolated instance like this. I would guess that there is a problem in your temporary files though, either cause by some compatibility issues between office versions or permissions...or maybe just a corrupt file. To prevent this from happening again...or to further diagnose, please empty your temporary files on your computer.

We do not officially support Office 2010 yet as it is still in beta and we don't know what might be changed/included in the final version.

Try opening the file again after emptying your temp directory and see if the problem occurs again.

Best regards,
Karolina

DIMELO - social media platform editor