Comments (12)

Karolina Jackson-Ward
Karolina Jackson-Ward

Karolina Jackson-Ward

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0
Score
41
Team

Hi Leder,

Thanks for your feedback. Can you view .pdf documents from other websites? Can you see any other document type? We have had no indication that this is a general problem for our users since the release and I can view .pdf documents in my projects without problem.

Best regards,
Karolina

Anonymous
Anonymous

Anonymous

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0
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0

Hi,

Viewing pdf documents is not the problem. The problem is that only a few of the published documents are shown and possible to view from the public area. All documents within the project is shown ok; only the published ones from the project to the web site is the problem.

Regards,

Karolina Jackson-Ward
Karolina Jackson-Ward

Karolina Jackson-Ward

Level
0
Score
41
Team

Ok, thank you for clarifying. I'll check that and get back to you.

Best regards, Karolina

Karolina Jackson-Ward
Karolina Jackson-Ward

Karolina Jackson-Ward

Level
0
Score
41
Team

Hi,

How many documents to you have in "important documents" and how may can you see on the website.

Best regards,
Karolina

Anonymous
Anonymous

Anonymous

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0
Score
0

Hi,

I can see 23 documents on the website. 40 documents are in "important documents".

Regards,

Karolina Jackson-Ward
Karolina Jackson-Ward

Karolina Jackson-Ward

Level
0
Score
41
Team

Which web browser do you use? Have you tried if the problem exists in other web browsers as well?

Best regards,
Karolina

Anonymous
Anonymous

Anonymous

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0
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0

Windows Internet Explorer is used, but the problem arised with the new projectplace version; it was ok with scrolling before the new version came on.

regards,

Karolina Jackson-Ward
Karolina Jackson-Ward

Karolina Jackson-Ward

Level
0
Score
41
Team

Hi

Try using compatibility view in IE8, this should solve the issue. Please let me know if it persists.

Best regards,
Karolina

Anonymous
Anonymous

Anonymous

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0
Score
0

Hi,

IE8 is already being used.

Regards,

Karolina Jackson-Ward
Karolina Jackson-Ward

Karolina Jackson-Ward

Level
0
Score
41
Team

Hi,

Here's a film on how to activate compatibility mode. Please, let me know if this solves the problem:

Best regards,
Karolina

Anonymous
Anonymous

Anonymous

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0
Score
0

Hi,

Sorry, the film was unreadable (too small).

Could you list in text what to do?

regards,

Karolina Jackson-Ward
Karolina Jackson-Ward

Karolina Jackson-Ward

Level
0
Score
41
Team

Hi,

In the top address field in Internet Explorer.
To the right in the address field there is an icon that looks like a document sawn in half by your favourite magician.
Hover your mouse over it and it will say something like "compatibility mode, click on this to fix things that are not working like scroll bars".
Click on it.

Hey presto (I hope) it should be working.

Godd luck and please let me know if this fixes your problem.

Best regards,
Karolina

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