Emails are send by end users of our IT system to our projectplace project. They receive a canned automated response which is confusing these persons as the text in the email refers to the projectplace project name. We really want to have an ability to create automated email text templates per project. The template should allow control over the email body as well as the email subject .
This would allow us to write more user friendly and customer service friendly text and as we can set expectations around our response times. We also can then back in URLS to our FAQ website... etc etc.