In a former version the document were unlocked automatically after use. Now we manually have to unlock the document every time. This often means that the document you need to change, are locked by a person that is not by their computer. Therefore the document can be locked for a long period of time. Before you were asked if you wanted to unlock the document when saving and closing.
Comments (1)
Silvija Doncev
Hi Mikkel!
Thanks for your feedback! If you have installed our latest version of document app it will work the way you describe it, ie document will unlock after you save and close the document.
I would suggest you do the following: Reinstall the document app, here you can read how to do this https://success.planview.com/Projectplace/Support/How_can...
If this doesn´t help please contact our support at support@projectplace.com
Please let me know if this works for you.
Best regards
Silvija