Silvija Doncev
Silvija Doncev

Silvija Doncev

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Next year we plan to have a look and see how notifications can be improved. This idea will be added as an input to that work.

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Silvija Doncev
Silvija Doncev

Silvija Doncev

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Hi Brandon!
Thanks for sharing your idea with us! Just curious, what it is that you want to accomplish with having notifications at the Conversations tab? Do you want users to take more actions when something has been posted? Do you think that users don´t see the notifications the bell in the top right corner?
What do your team members prefer as a communication channel instead? Is it emailing?

I would really like to understand what it is that you really want help with. :)

Best regards
Silvija

Greetings Silvija,
In my case I disabled email notifications because they do not include files that have been attached in the Projectplace Mention. Other Users who use email notifications in my office are unknowingly missing out because they only read the text in the message and do not bother logging into Projectplace to view the files.
The UX for interacting with the Projectplace Bell Icon is poor because:

  • truncated message is too little description to be useful
  • after selecting notification it is marked read but User may not be finished with it but trying to find that notification later is difficult
  • there is no User input to how long notifications stay in list therefore if you planned on retrieving later on it may be gone
  • User cannot archive notification
  • notifications that have been dealt with cannot be cleared from the list
  • in emails Users cannot Like Projectplace Comments
  • cannot sort the Bell notifications
  • searching external email client is more powerful than searching Projectplace Comments (I experienced this first hand as a User embarrassed me by finding information in their old email archive that I could not pull out from a Projectplace Search... this shocked me as I thought email would not be more difficult to retrieve information)
  • file attached to Comments cannot be seen without going to the Comment (this is not better than the email interface)
  • In my office no body uses the Bell Icon. Each time I come up to a User and explain I just sent them a Projectplace Notification the first place they go is their email. I then explain you need not bother opening up your email but just look for the first few notifications in the list under the Bell Icon. I repeatedly continue explaining this to our Users for some reason or another they just cannot use the Bell Icon.
    In my opinion a major goal for Projectplace is to have Users fully immersed in the Projectplace Internet Browser Interface and having Users leave this environment to manage Comments/Messages seems to be a failure.
    Hopefully this information is useful, it's not meant to be critical as I love Projectplace and using it in my Office.
    Regards, Brandon

Silvija Doncev
Silvija Doncev

Silvija Doncev

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Hi Brandon!
Well thanks a lot for all your feedback! We are very happy when we have dedicated users who really cares about our product. :)

It sounds to me as if your challenge is several rather than just the bell in the service. Do the users have problems with their passwords or why do they not log into the service to take part of what is there? I myself use both notifications in service, emails and sometimes the notifications on my mobile app too. And no channel (email, bell, mobile app) is better than other it is personal what you prefer, the important thing is that you can take part of the information and act if it is needed.
When I get notified I usually go to that object and take part of the information and either act directly if I can or I go to My overview and there create a personal task as a reminder for something that I need to follow up on. Just curious, but do you use My overview today to structure your work?

I still am not sure about the need for archiving notifications, is it as a way for you to clean up the list for what is alreday done? How would you like to sort the list you mean?

I am not sure how long notifications show up in the list. Is this something you experience disappears before you have had the chance to read it?

Best regards
Silvija

Greetings Silvija,

No Users have no issues with using the Email Projectplace URL to access the Conversation/Comment Posted inside Projectplace.

No Users do not have issues Logging into or entering Password to access the Projectplace Environment.

They do not Log Into Projectplace Environment because they believe that the full message has been displayed in the Email. However this is not the case as the email does not include Attachments and also the email does not contain the Communication Thread that has been recorded in Projectplace.

In my Office ALL Users hate the Projectplace Bell Notification and Conversation interface. I specifically mean the Bell Icon Menu and the Conversations Tab and not the Plan, Card, and Documents Comments History. It would seam that that act of using these three objects in Projectplace is understood and Users can interact when they choose. Therefore I can only speculate that the Bell Icon and the Conversations Tab is misunderstood by my Office or it is so poorly developed that it is unusable for us.

Archiving Notifications would bridge Users familiar with Email Inbox Functionality with Projectplace Notifications. For example in my office there have been several cases where Users will search their Email Archive (even their Deleted Folder) to find a Projectplace Notification. In my suggestion I don't see why this could not be made available in the Projectplace Environment. There are many cases where you may want to backtrack and find that "old message" transmitted by a Colleague regarding a decision communicated.

The fact that you don't know how long Notifications stay within the Bell Icon List is a problem... would you not think? I see some Users have greater than 100 New Notifications, clearly they are not that important or they addressed the Comment without Clicking on Bell Icon List Item. Point is what if one day they finally decide to go through all 100 New Notifications and to their surprise they are no longer there. This issue plus the other described above and earlier posted comment to this thread could be resolved with a dedicated Message Center rather than rely on the Bell Icon List that has limited and unknown functionality.
I also use the iOS and Android Mobiles Apps to interface with Projectplace Notifications and personally have abandoned Email, I mean 100% abandoned. I think that staying within the Projectplace Environment is a more Feature Rich Experience and interacting with Email the User loses a lot of functionality that diminishes the Projectplace User Experience. If I were in charge of your Marketing Group I would push hard for a Projectplace that would be nearly 100% run-time on User's computers and abandoning outside party software to access Notifications would support this. I am NOT recommending abandoning email support but recommending IMPROVING Projectplace Notifications Interface.

Regards, Brandon

Silvija Doncev
Silvija Doncev

Silvija Doncev

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Hi Brandon!
Thanks again for your long feedback! To summarize a little from this comment:

  • users not understanding that there is more content in the post then what is presented in the mail. Especially if they miss important information in the post.
  • the lack of synchronisation between mail and notifications center in service.
  • the lack of searching for previous notifications.
  • lack of history for notifications.

And then also add to that your other thoughts in previous comment.

Well Brandon, sorry to disappoint you but I am not 100% expert on all functionality in Projectplace. Some things I just need to check with other colleagues in order to know. :) But I do my best. So from what I have investigated, the list can show up to 100 notifications and then they are being cleaned from the list as new notifications pop up.

Best regards
Silvija

Greetings Silvija,

I did not mean literally that you had a problem or that you are a problem. What I meant is for all Users it is probably a mystery (if they even use the Bell Notifications) how many messages are kept before they are deleted.

I honestly am surprised no one from the community has voted on this idea. It must mean the majority of your Customers use the Bell Icon Interface without issues or that no one uses it and defers to email Notifications and they just cannot be bothered.

I still would love to see a Communications interface where my Office colleagues can totally abandon email and just have Projectplace running 100% while they are in the office and out for that matter using the Mobile App.

Thanks for listening, Brandon

Greetings Silvija,

I just ran into an issue where on my Mobile App there where many Notifications beyond the 100 Limit in the Web Browser that I had not responded to. Thankfully I was able to do so through the Mobile App but it would have been better if the Web Browser Notifications Inbox Messages Limit was increased.

Regards, Brandon

Silvija Doncev
Silvija Doncev

Silvija Doncev

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Hi Brandon!
I do not know the reason for how the limitations are set in the web browser but I can ask if this is a performance issue or something else behind this difference.
Best regards
Silvija

Silvija Doncev
Silvija Doncev

Silvija Doncev

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Next year we plan to have a look and see how notifications can be improved. This idea will be added as an input to that work.

DIMELO - innovation management specialist