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Anonymous
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Hi Peter,
In order to understand what improvements you are looking for I need you to describe the problem Can you explainin a little more detail what happens? What do you mean that the files are "open directly"? And when you say you "receive a bunch of files" - where and how do you receive them?

Best regards
Ylva

Say you receive several Word docs via different messages, the preferred option would be to store them on my laptop in a folder of my choice. They will now open directly in Word, all with different windows from where i need to save then close as i want ro actially read them at a more convenient moment.

I can see the advantage of opening a file directly after hitting the download button, but it should be an option, or at least have a checkbox somewhere to prevent the behaviour.

This refers to a very recent addition after downloading the desktop app. I have now removed that app and behaviour is now as described above, but it sort of defeats the use of your new app.

with regards,
Peter Sijmons
peter@szienz.com

LabScores requests, use
support@szienz.zendesk.com

(this message was sent from my phone, I apologize for any typo's)

Anonymous
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Hi again,
as we believe that the most common behaviour is to read a document attached to the conversation post, as opposed to download it, we have chosen to launch the document app as a default behaviour since this gives the smoothest reading experience. We might of course reconsider and make it ieasier to do a direct download if this turns out to be a common request.

Best regards
Ylva

DIMELO - social media platform editor